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Bringing you to Broadway FAQs

General FAQs


Earning miles for Ticket Purchases


Redeeming miles for Tickets




General FAQs


Who and What is Audience Rewards?
Audience Rewards is the Official Rewards Program of Broadway, founded by the largest venue owners and presenters in the theatre industry including The Shubert Organization, the Nederlander Organization, Jujamcyn Theaters, and 11 major performing arts centers from around the United States. As a partner of United MileagePlus, Audience Rewards offers MileagePlus members the ability to earn and use miles for tickets on Broadway and beyond. top



Why do I need to register my United MileagePlus number for a free Audience Rewards number/account?
Linking your United MileagePlus number with an Audience Rewards account will ensure you earn miles for eligible purchases and also enable you to redeem miles for future tickets. The only information required is your name, email, and MileagePlus number. top



When I log into my United MileagePlus account from Audience Rewards, does Audience Rewards store my PIN and other information?
No. When you log into your United MileagePlus account from Audience Rewards, you will automatically be redirected to a page hosted on United.com. The only information provided by United MileagePlus to Audience Rewards when you log in is your mileage balance to verify your eligibility for awards. Your PIN is not captured or stored by Audience Rewards and is entered and communicated on the MileagePlus program website via secure and encrypted internet protocols. top



Do I need to remember my Audience Rewards number?
Keeping track of your MileagePlus and reward program numbers is always challenging. To make life easier, each time you log into your United MileagePlus account from Audience Rewards, your United MileagePlus account number and Audience Rewards number can be found on the top right of the header on every page. If you are unable to find your number or if the system does not automatically provide it to you, contact 866-313-9635 for further assistance. top



Can I return my seats after I make my purchase?
Unfortunately not. All theatre ticket purchases are always final. top



How are tickets delivered?
Tickets will be at will-call under the MileagePlus member’s name unless an alternate recipient is provided by the member at the time of redemption. top



What happens if the show I purchased ends before I see it?
Unfortunately, sometimes a Broadway show may close early. If you already purchased a ticket to a cancelled performance, you will be contacted by the point of sale (e.g. Ticketmaster, Telecharge). If you redeemed miles for a ticket on the Audience Rewards website, you will be notified by email or phone by a member of the Audience Rewards customer service team who will book you into a comparable show or work with United MileagePlus to request a refund of your miles. top



What is the difference between a Broadway show and an Off-Broadway show?

A Broadway show refers to theatrical performances presented in one of the 41 large professional theaters with 500 seats or more located in the Theatre District, in Manhattan, New York City.

An "Off Broadway" show refers to professional plays, musicals or revues performed in New York City, in a venue with a seating capacity between 99 and 500 that uses Actors' Equity Performers.

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Earning miles for Ticket Purchases


How many miles do I earn in the MileagePlus program when I purchase tickets?
At a minimum, MileagePlus members who register for Audience Rewards will earn the following mileage incentives:

-100 miles for each ticket purchased to a participating Broadway show
-50 miles for each ticket purchased to a participating Off-Broadway show

You may also earn extra bonus miles per the terms outlined on the Audience Rewards - Mileage Plus website. Please remember, in order to earn your miles you must register your MileagePlus number with Audience Rewards and then enter the Audience Rewards number at the time of purchase. top



Are there other promotional bonuses available for me to earn more miles in the MileagePlus program?
Yes. Audience Rewards frequently offers extra miles on specific ticket purchases. Some bonuses can reach as high as 2,500 miles per ticket. For a complete and up-to-date listing of bonus offers, please visit www.AudienceRewards.com/MileagePlus on a regular basis. top



What shows are participating in Audience Rewards and issuing miles in the program?
The majority of Broadway shows, as well as several Off-Broadway and other shows are currently participating in Audience Rewards. Since live theatre changes every week, as shows and performances end and new ones are announced, Audience Rewards is a truly dynamic rewards program. For a complete list of participating shows visit www.AudienceRewards/mileageplus. top



What if I want to see a show that is not listed on the Audience Rewards - MileagePlus Broadway website? Will I earn miles for my purchase?
Unfortunately not. Miles can only be awarded for tickets purchased to a show participating in the program. top



Is there a limit to how many show tickets I can earn miles on in the program?
Yes. Audience Rewards is designed for individuals and not organizations or large groups. Participants can earn miles for up to 16 tickets per participating show while it is performing at a given venue in a calendar year. top



How do I register my MileagePlus number and earn miles for purchasing tickets?
Registering your MileagePlus number is quick, easy and secure! You can link your MileagePlus account with an existing Audience Rewards account, or create a new Audience Rewards account for free.

Simply click the ‘Join for Free’ link on the Audience Rewards - Mileage Plus website, which will direct you to a secure page hosted by United.com to log in with your United credentials. Then you will be prompted to either sign in with your existing Audience Rewards account or register for a new one. Once complete, you should see both account numbers displayed in the header.

You can now use your Audience Rewards number at any participating show or venue to earn your miles. To ensure you earn miles, please verify that your name and email address match the one on your MileagePlus account exactly. top



Where do I enter my Audience Rewards number when Buying a Ticket?
Once you have registered your MileagePlus number with your Audience Rewards account, you are ready to earn mile incentives to participating shows. Go to the United - Broadway page and follow the buy links to purchase the tickets you want. You will be prompted to enter your Audience Rewards member during the transaction. If you can't remember your number, there are links on the webpage and next to where you enter your number to look it up. If you are not prompted to enter your number during the transaction process (either before or after you enter your credit card) it means the show is not participating in Audience Rewards. top



Will I see the miles for an eligible ticket purchase in my United MileagePlus account before the performance takes place?
Unfortunately not. Miles will only be added to your MileagePlus account after you have seen the show, in case the performance is cancelled or tickets exchanged. However, you will be able to see the performance details listed as pending on your Audience Rewards activity page within a few days of your purchase. top



Can I retroactively earn miles for tickets purchased if I did not enter an Audience Rewards number into the ticketing system at the time of purchase?
We understand it can be hard to remember your Audience Rewards number while purchasing a ticket. Simply visit the missing miles form to request the order to be linked to your account.

Please note: This must be done prior to the performance date. top



Redeeming miles for Tickets


Who is eligible to use miles from the MileagePlus program for Broadway tickets?
Only MileagePlus members with a MileagePlus account address in the 50 United States (including the District of Columbia), Puerto Rico and Guam and who have had account activity in their account in the prior 12 months are eligible to use miles for Broadway tickets. All MileagePlus program rules apply. top



How do I find my mileage balance?
Simply log in to your account on the Audience Rewards - MileagePlus Broadway website. On a desktop, you will see your balance in the header on the top right. On a phone, you can find it by clicking the main menu. top



Are there special awards for Premier® members?
Premier members of the MileagePlus program are eligible for preferred pricing and in some cases exclusive redemption opportunities. Simply go to the redemption listings pageto see a full listing of the awards available to you for redemption. top



Can I use miles for tickets for family and friends?
Yes, you can make redemption for family and friends. On the Order Information page you can check the box next to ‘The tickets are for someone other than myself’ and complete the recipient's information. top



Why can't I see the exact seats I will be getting when I redeem for tickets?
Certain tickets and special offers are booked using different systems or for select inventory allotments and your seats will be assigned after purchase. When possible, general seating area locations will be provided. In cases where that information is not provided, you will typically be assigned the best available seats in the orchestra or front mezzanine seating sections. Since most Broadway and Off-Broadway theatres are small (under 1,200 seats) and not giant concert venues, all seats are generally considered very good. Your exact seat locations will be emailed within two business days of your redemption top



Can I use other discounts or coupons with this offer?
No. Using miles for tickets is not valid in conjunction with any other offer, discounts, or promotions. top



How do I get in touch with someone if I have questions about my tickets?

Audience Rewards customer service agents are happy to assist you with any questions regarding your redemption.

Contact Audience Rewards Monday - Friday from 11am-3pm ET at 866.313.9635.

Or, email your questions or concerns to mileageplus@audiencerewards.com and you will receive a response within 1 business day.

For general MileagePlus program questions, call 1-800-421-4655.

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