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Bringing you to Broadway FAQs

General FAQs


Earning ShowPoints for Ticket Purchases


Redeeming ShowPoints for Tickets


Auctions




General FAQs


Why should I join?
To get rewarded for doing what you already love to do, seeing a show. Members receive special offers, ShowPoints, access to exclusive events, and more. top
What is Audience Rewards?
Audience Rewards is the Official Rewards Program of Broadway and provides benefits and rewards for fans of the performing arts. Membership is free and allows you to earn ShowPoints on ticket purchases and through program partners that can be used for free tickets, theatre collectibles, unique experiences, and more. Members also benefit from ticket pre-sales and VIP access to shows and events. top
Is there a cost for membership in Audience Rewards?
No. Audience Rewards membership is free! top
How do I enroll in the program?

1. Online. Sign up by visiting www.audiencerewards.com and clicking on the “Join” button. After you have created a password and completed the enrollment process, you will receive confirmation via a pop-up screen and a follow-up email. Both of these will contain your newly assigned Audience Rewards account number.

2. Ticketing Systems. Audience Rewards is integrated with both Telecharge and Ticketmaster. When you purchase tickets to a participating show, you will be prompted to join or enter your Audience Rewards number.

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What do I do with my new account number?
Enter your Audience Rewards number when you purchase tickets to a participating show. Telecharge and Ticketmaster will both prompt you for your account number during the online purchase process. You can also use your account number and password to sign in to your account every time you visit the Audience Rewards website. This will allow you to view your account activity, see special offers, shop the awards catalogue and update your profile information. top
How safe is the information I give to Audience Rewards?
We take the security of your information and your privacy very seriously. We do not share any personally identifying data about you with anyone outside of Audience Rewards, its parent companies, affiliates, subsidiaries, operating companies and other related and participating entities. No personally identifying data will be shared directly with Audience Rewards program partners without your permission. Your information is not sold to any third party. You have control over how we obtain, use, and give out information about you. For more information, please see our Privacy Policy. top
Where can I view my ShowPoints balance?
You can view your account activity online at any time by logging in with your account number and password. Your ShowPoints balance is also displayed on most member communications. top
What if I can't remember my account number or password?
You can ask for a number or password reminder through the "Log In" page of the website at any time. If you don't remember your number when prompted during the online purchase of a qualifying ticket, simply click the link that says "Member Look Up" and enter the email address associated with your Audience Rewards account. Your membership number will be instantly returned. For further help, you can contact the Customer Service Center at 1-866-313-9635. top
How do I get in touch with someone if I have questions about my tickets?

Audience Rewards Customer Service agents are available to assist you with any questions about your redemption.

Contact Audience Rewards Monday-Friday from 8am-8pm EST at 866.313.9635.


Or email your questions or concerns to customerservice@audiencerewards.com. Please allow 24-48 hours for any inquiries made by email. top

Earning ShowPoints for Ticket Purchases


How do I earn ShowPoints on my ticket purchases?
To earn ShowPoints for your ticket purchases, visit our Event Listing page. There you will see all of the shows participating with the Audience Rewards program with links to the authorized ticketing system. When you purchase your tickets, be sure to enter your Audience Rewards member number when prompted. This is the best way to ensure that you earn ShowPoints for your purchase. top
How do I know which shows or venues are eligible for earning ShowPoints?
Every show listed on AudienceRewards.com is able to earn you ShowPoints.
Please see related Terms and Conditions. top
Who are Audience Rewards' partners?
Audience Rewards is affiliated with a wide variety of marketing partners. A list of the most up-to-date partners can be found on our website by clicking on the Specialty Shopping and More under the "Earn Free Tickets" Navigation on top of this page. Visit our site regularly as new partners will frequently be added to the program. top
Why are my ShowPoints pending?
ShowPoints remain in a pending state until after the date of the performance. It may take up to 12 days for a pending transaction to officially post to your account once the performance has taken place. Pending ShowPoints are not eligible for redemption until they have officially posted to your account. top

Redeeming ShowPoints for Tickets


Can I return my seats after I complete my redemption?
Unfortunately not. All theatre ticket purchases are always final. top
Why can't I see exact seat locations when I redeem points for tickets?
Certain Ticket Awards are booked using special inventory allotments. Your seats will be assigned and e-mailed to you after you complete your purchase. Unless otherwise stated, in these circumstances you will be assigned the best available seats in the orchestra or front mezzanine seating sections. Since most Broadway and Off-Broadway theatres are small (under 1,200 seats) and not giant concert venues, all seats are generally considered very good. If purchased on a weekday, your specific seatswill be assigned within 24-48 hours of your purchase. Any tickets purchased during a holiday period or weekend will be assigned on the next regular business day. top
What happens if the show I redeemed ShowPoints for closes before I see it?
Most shows on Broadway have an open-ended run meaning that they run for an unspecified period of time. In the unfortunate event that a show decides to end its run and you have purchased or redeemed for a ticket to that show, you will be notified by email or phone by a member of the Audience Rewards concierge staff who will refund your points and any cash paid as part of your redemption. top
Can I redeem points for tickets for my family and friends?
Yes. When redeeming your points, on the Order Information page, check the box next to “The tickets are for someone other than myself.” and complete the requested information about the recipient. top
Can I use other discounts or coupons with online ticket redemptions?
No. Redeeming points for tickets is not valid in conjunction with any other offers, discounts, or promotions. top
How are award redemption tickets delivered?
All redemption tickets are delivered through the will-call window. They will be held under your name unless an alternate recipient is provided. top

Auctions


What is the Audience Rewards Auction Program?
The Auction program gives Audience Rewards members VIP access to Broadway show, experiences, premier events and more — starting at only 1,000 ShowPoints. top
How often are new Auction Experiences made available?
New experiences are added to the site as they become available. You can browse the latest additions by viewing the list of All Auctions. top
What if I have a question about Auctions?
You can call one of our Customer Support Specialists at 866-313-9635, Monday - Friday 9am - 8pm EST. top
What are the terms and conditions of the Auctions program?
The general terms and conditions for the Auctions program and its auction rules can be found here. Specific terms and conditions that apply to each individual auction are located on each auction's main page. In order to bid, you must read and acknowledge both. top
Is the Auctions website available in any language other than English?
urrently, the Auctions website is available in English only. top
How do I redeem ShowPoints for Auctions events?
  1. Find your event by browsing the list of current, exclusive Audience Rewards Auctions. You can search by date, location, event type and more.
  2. Use your ShowPoints by bidding, auction-style, on a single event.
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What is a single-package auction event?
A single-package auction event is an auction with only one package available; the highest bid wins at the close of the auction. If multiple packages are available for one auction, winners will be determined based on the highest bids at the time the auction closes. top
What is a multi-package auction?
A multi-package auction event is an auction with more than one package available; the highest bids, in order, win at the close of the auction. For example, if an auction has 2 packages available, 2 members may win the auction. In this case, the two highest bids at the auction's close, will win the auction. A member may only win 1 package per auction. top
How long are Auction experiences live on the website?
Each auction will have a varying length of time it is available for bidding. Please view the details specific to the auction you're interested in. top
How many ShowPoints do Auction packages typically sell for?
There is no typical package price — it depends on how many members bid on the packages and how high each member is willing to bid. To view more details about package purchase prices, please visit Past Auctions. top
Is there a limit to how many packages I can purchase?
Yes. Package quantities are limited to one per member per unique auction, and five total packages per calendar year. Please note that this is subject to change per auction/event. top
Are the packages returnable?
No. All purchases are final. If you are the winning bidder, ShowPoints will be deducted automatically from your account. top
Can I gift my Auctions experience to a friend or relative?
Many of our packages include two tickets so that a friend or relative can attend. However, the winning bidder may not resell items redeemed through the Auctions program and may not assign, transfer, remarket, resell or otherwise dispose of an experience without obtaining Audience Rewards' prior written consent. Violators are subject to removal from the program and forfeiture of ShowPoints balance. top
Can I browse listings without logging in?
Yes, you may browse All auctions without logging in. top
How do I log in?
Simply enter your user name and password where prompted, or by clicking on the Sign In button on the top right of the webpage. top
Do I need to be a Audience Rewards member to log in?
Yes. If you are not already an Audience Rewards member, please click on Join For Free on the top right of this webpage to enroll today. Enrollment in the Audience Rewards program is free. top
How do I bid?
It's easy — just follow these simple steps:
  1. First, log in. Please see log-in instructions above.
  2. Find your Auctions event and click "Bid Now" to begin.
  3. Place a manual bid by clicking "Bid XX,XXX ShowPoint," or place a maximum bid by entering your maximum bid amount and clicking "Bid Now."
  4. Review and accept the terms and conditions.
  5. Review the final bid details; then click "Confirm Bid" to submit your bid.

Once your bid is confirmed, it is final and cannot be retracted. While you have an actively winning or max bid, your ShowPoints available balance will be reduced by the maximum value until such time that you have been outbid or won the Auction.

If you're the winning bidder, ShowPoints will be deducted automatically from your account to use for the Auctions experience. Any unused balance from a max bid, not used to transact a winning bid, will be returned to your account for immediate use.

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Can I increase my bid?
Yes, you can increase your bid anytime before the auction closes. To do so, simply follow the bidding steps above. top
How will I know if my bid is no longer the winning bid?
If you've elected to receive e-mail alerts for the auction, we will automatically send you an email when your bid is no longer the highest. At that time, you will have the opportunity to raise your bid. You may also elect to receive a text message alert. Text messaging rate may apply. top
How will I know if I win an auction?
If you are the winning bidder, you will receive an email notification. Prior to your event you will be contacted to receive details on your experience. top
What is a bid increment?
The bid increment is the minimum number of ShowPoints required to place a bid. For example, if the bid increment is 500 and you click the "Bid" button, you are placing a bid for 500 more ShowPoints than the current high bid. top
What is a manual bid?
While watching an auction in real time, you will see a button that says "Bid XX,XXX ShowPoints." When you click that button, you are placing a manual bid for the stated number of ShowPoints. top
How do I place a manual bid?
Submit a manual bid by clicking the "Bid # Now" button. This automatically increases the current high bid by the bid increment amount. top
What is a maximum bid and how does it work?
A maximum bid is the greatest number of ShowPoints a member is willing to redeem for a particular auction item. The maximum bid amount must greater than the current high bid plus 2 bid increments, or a greater amount. Once you enter a maximum bid amount, you may not reduce or remove it. During the auction, the system manages the bidding process for you. Whenever you are outbid, the system automatically increases your bid by the lowest possible bid increment until you win the auction or reach your maximum bid amount. If another member outbids your maximum bid, we will send you an email notification. If the auction is still open at that time, you may then decide to place a manual bid or stop bidding on the item. To win with a maximum bid, you must have submitted the highest bid at the final closing time of the auction. top
What is an auto bid?
An auto bid is a bid placed automatically by the system on behalf of a member who has submitted a maximum bid. top
Can I submit a bid offline?
We accept bids online only, but you can submit bids from your mobile device (via our mobile site) or your desktop computer. Only you may submit a bid. A Customer Service Specialist may not bid on your behalf. top
Do all auctions close at exactly the scheduled closing time?
Not always. If a bid is placed during the last five minutes of an auction, the auction is reset automatically for five minutes from the time of the latest bid. This is called Bid Extend and can be activated by any member who places a bid within the last five minutes. The auction closes once all bidding activity has stopped for a period of five minutes.

If you have placed a bid when Bid Extend is engaged, you should refresh or reload your browser frequently (every three to five seconds) so that it displays the most current bid status information.

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Can I retract a confirmed bid?
No. Once confirmed, all bids are final and cannot be retracted. If you are the winning bidder, ShowPoints will be temporarily and automatically deducted from your account to use for your Auctions experience. If you are outbid, and are no longer the winning bidder, those points will be immediately returned to your account. top
Why does my account show Available ShowPoints?
While your confirmed bid is being used in an auction, your ShowPoint balance is temporarily reduced by the maximum value of that bid, until such time that you either win the auction or outbid. If you win the auction only the ShowPoints required to win will be automatically deducted from your account any difference as a result of a maximum bid will be returned immediately. ShowPoints will be immediately returned to your account when you are outbid or lose an auction. top